Android RoadShare Privacy Policy
Effective Date: September 14, 2026
Last Updated: September 14, 2026
RoadShare (“RoadShare,” “we,” “us,” or “our”) provides a technology platform designed to connect individuals requesting roadside assistance (“Customers”) with independent roadside assistance providers (“Helpers”).
This Privacy Policy explains how RoadShare collects, uses, processes, stores, and shares information when you access or use the RoadShare mobile application, website, and related services (collectively, the “Services”).
By accessing or using RoadShare, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
RoadShare may collect information that you provide directly, information generated through your use of the Services, and certain information provided by your device.
Account Information
When you create or use a RoadShare account, we may collect information such as:
Name
Email address
Telephone number
Account type, such as Customer or Helper
Authentication and account identifiers
Profile information
Information you voluntarily provide through RoadShare
Helpers may provide additional information necessary to offer roadside assistance services, including vehicle information and information associated with receiving payouts.
2. Location Information
Location information is an important part of RoadShare's roadside assistance functionality.
Depending on the permissions you grant and the features you use, RoadShare may collect precise or approximate location information, including:
Your current location
The location where roadside assistance is requested
Customer service-request location
Helper location
Location information used to identify or connect Customers and Helpers
Location information associated with an active roadside assistance service
Location updates used for live service tracking
Information used to calculate distance, estimated arrival information, and service progress
Background Location
RoadShare may use background location on supported devices when necessary during an active roadside assistance service.
For example, a Helper's location may need to continue updating while traveling to or assisting a Customer, even when RoadShare is not actively displayed on the device.
Background location is used to support roadside assistance functionality, including active-job tracking and service progress.
Users can manage location permissions through their device settings. Disabling certain location permissions may limit or prevent location-dependent RoadShare features from functioning properly.
3. Roadside Assistance and Service Information
When you request, accept, perform, or complete roadside assistance through RoadShare, we may collect information associated with that service, including:
Type of roadside assistance requested
Service location
Date and time of the request
Service status
Customer identifier
Assigned Helper identifier
Pricing information
Payment status
Service progress
Completion information
Ratings and reviews
Information necessary to maintain records of the service
RoadShare uses this information to operate the marketplace, facilitate roadside assistance, maintain service records, resolve issues, and improve the Services.
4. Payment Information
RoadShare uses third-party payment services, including Stripe, to process Customer payments and facilitate eligible Helper payouts.
RoadShare does not directly store complete payment-card numbers.
Payment and financial information may be collected and processed by Stripe in accordance with Stripe's own terms, security practices, and privacy policies.
RoadShare may receive or maintain certain information associated with transactions, such as:
Transaction identifiers
Payment Intent identifiers
Payment status
Transaction amount
Service associated with a payment
Refund or dispute information
Helper payout status
Connected payment account identifiers
Helpers may be required to provide Stripe with additional information necessary to establish and maintain a payout account. This could include identity, banking, business, tax, or other financial information required by Stripe.
Such information may be provided directly to and processed by Stripe.
For more information about Stripe's privacy practices, visit Stripe.
5. Camera and Photo Information
RoadShare may request access to your device camera or photo library when you choose to use a feature that requires an image or photo.
This may include uploading profile information or other information associated with RoadShare functionality.
RoadShare does not access your camera or photo library simply because permission has been granted. Access occurs when required for a feature you choose to use, subject to the permissions provided through your device.
You can manage camera and photo-library permissions through your device settings.
6. Authentication and Application Data
RoadShare uses technology services provided by Google Firebase for functionality that may include user authentication, application data storage, database functionality, and related infrastructure.
Information processed through these services may include:
Account identifiers
Email addresses
User roles
Customer information
Helper profile information
Roadside assistance information
Service status
Ratings and reviews
Other application information necessary to operate RoadShare
For information about Google's privacy practices, visit Google Privacy Policy.
7. Maps and Location Services
RoadShare may use Google Maps Platform and related mapping or location technologies to provide maps, determine or display locations, calculate distances, assist with roadside service matching, and provide live service tracking.
Use of these services may result in certain device, location, or usage information being processed by the applicable mapping provider.
For more information, visit Google Privacy Policy.
8. How We Use Information
RoadShare may use collected information to:
Create and manage user accounts
Authenticate users
Operate the RoadShare platform
Connect Customers with Helpers
Process roadside assistance requests
Determine service locations
Provide live location and service tracking
Calculate distance and estimated service information
Communicate service status
Process Customer payments
Facilitate Helper payouts
Maintain transaction and service records
Provide customer support
Process ratings and reviews
Improve RoadShare's functionality and reliability
Protect the security of RoadShare
Detect or prevent fraud, misuse, or unauthorized activity
Investigate safety or service incidents
Resolve disputes
Enforce our agreements and policies
Comply with applicable laws, regulations, and legal processes
RoadShare does not sell users' personal information in exchange for money.
9. How Information May Be Shared
RoadShare may share information when necessary to provide or protect the Services.
Between Customers and Helpers
When a Helper accepts a Customer's roadside assistance request, RoadShare may provide information necessary to complete that service.
Depending on the circumstances, this may include:
Service location
Service type
Relevant Customer or Helper profile information
Contact information needed to facilitate the service
Vehicle-related information
Location updates
Service progress
Customers may similarly receive relevant information about the Helper assigned to their service.
Service Providers
RoadShare may share or permit information to be processed by service providers that help us operate the platform.
These may include providers of:
Payment processing
Helper payouts
Cloud infrastructure
Authentication
Database services
Mapping and location services
Communications
Application monitoring
Security services
These providers process information according to their respective agreements, privacy policies, and legal obligations.
Legal and Safety Reasons
RoadShare may disclose information when reasonably necessary to:
Comply with applicable law
Respond to valid legal process
Cooperate with lawful government requests
Protect RoadShare's legal rights
Protect Customers, Helpers, or other individuals
Investigate suspected fraud
Investigate safety incidents
Prevent misuse of the Services
Enforce RoadShare agreements or policies
Protect the security or integrity of the Services
10. Independent Helpers
RoadShare operates as a technology marketplace connecting Customers seeking roadside assistance with independent Helpers.
Helpers may receive information necessary to fulfill a Customer's service request.
Helpers are expected to use Customer information only for legitimate purposes associated with providing the requested roadside assistance and as otherwise permitted or required by applicable law.
11. Data Retention
RoadShare retains information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and why it was collected.
Information may be retained when necessary to:
Maintain user accounts
Provide RoadShare services
Maintain transaction records
Maintain service histories
Process payments and payouts
Prevent fraud
Maintain security
Resolve disputes
Respond to customer-support matters
Enforce agreements
Meet accounting or tax obligations
Satisfy legal or regulatory requirements
When information is no longer reasonably necessary, RoadShare may delete, anonymize, or otherwise dispose of it as appropriate and subject to applicable law.
12. Data Security
RoadShare uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.
RoadShare also uses third-party technology providers that maintain their own security practices.
However, no internet transmission, mobile application, electronic storage system, or security measure can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify RoadShare if they believe their account has been accessed without authorization.
13. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to request:
Access to certain personal information
Correction of inaccurate information
Deletion of certain personal information
Information concerning how personal information is processed
You may also control certain information collection through your device settings.
For example, you may manage:
Location permissions
Background location permissions
Camera permissions
Photo-library permissions
Notification permissions
Disabling permissions may cause certain RoadShare functionality to become unavailable.
Privacy-related requests may be submitted to:
RoadShare may need to verify your identity before completing certain privacy or account-related requests.
14. Account Deletion
RoadShare users may request deletion of their account and associated personal information.
Account-deletion requests may be submitted through functionality provided by RoadShare or by contacting:
RoadShare may retain certain information when required or permitted for legitimate purposes, including:
Transaction and payment records
Helper payout records
Tax or accounting records
Fraud-prevention information
Security records
Dispute-resolution information
Records required by applicable law
Information necessary to establish, exercise, or defend legal claims
Information not subject to an applicable retention requirement may be deleted or anonymized as appropriate.
Additional account-deletion information may be made available through the RoadShare website:
RoadShare
15. Children's Privacy
RoadShare is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
Users must also satisfy any additional age requirements applicable to entering contracts, requesting paid roadside assistance, processing payments, or operating as a Helper.
If RoadShare becomes aware that personal information from a child has been collected contrary to applicable requirements, we will take appropriate steps to address the information.
16. Third-Party Services
RoadShare relies on third-party technologies and services to provide certain functionality.
These providers may include:
Stripe — payment processing and Helper payouts.
Stripe Privacy Policy
Google Firebase — authentication, database, and application infrastructure.
Google Privacy Policy
Google Maps Platform — mapping, location, distance, and tracking functionality.
Google Maps Platform
Third-party providers maintain their own privacy policies, terms, security practices, and legal obligations. RoadShare encourages users to review the applicable policies of services they use.
17. Business Transfers
If RoadShare is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law.
Any successor organization receiving such information will be expected to handle it in accordance with applicable privacy requirements.
18. Changes to This Privacy Policy
RoadShare may update this Privacy Policy periodically to reflect changes in:
Our Services
Technology
Business practices
Third-party services
Legal or regulatory requirements
Privacy and security practices
When this Privacy Policy is updated, the Last Updated date at the top of the policy will be revised.
Where appropriate or legally required, RoadShare may provide additional notice regarding material changes.
Continued use of the Services after an updated Privacy Policy becomes effective is subject to applicable law.
19. Contact Us
Questions, concerns, privacy requests, or account-related inquiries may be directed to:
RoadShare
Privacy Support
Email: roadshare.ga@gmail.com
Website:
www.roadshareassist.com
Effective Date: September 14, 2026
Last Updated: September 14, 2026