RoadShare Support
Roadside help. Connected when you need it.
Welcome to RoadShare Support. We’re here to help with questions about your account, roadside assistance requests, payments, helper services, and using the RoadShare app.
Need Help With RoadShare?
RoadShare connects customers who need roadside assistance with available roadside helpers. Support is available for questions related to:
Account access and profile assistance
Requesting roadside assistance
Towing, jump starts, flat tires, lockouts, and fuel delivery
Active or completed service requests
Payments and transaction questions
Customer and helper communication
Ratings and feedback
Helper accounts and verification
Technical problems with the RoadShare app
Privacy and account deletion requests
Roadside Assistance Requests
To request roadside assistance, open the RoadShare app, sign in to your account, select the service you need, provide the requested information, and submit your request.
Location access may be used to help identify your location and coordinate service with a roadside helper.
If you are experiencing a life-threatening emergency, accident involving injuries, fire, crime in progress, or another situation requiring emergency services, call 911. RoadShare is not a replacement for police, fire, medical, or other emergency services.
Payments
RoadShare allows customers to pay for eligible roadside services through the app.
Payment processing is provided through Stripe. RoadShare does not require customers to send payment card information directly to roadside helpers.
If you have a question about a RoadShare charge or completed service, contact RoadShare Support and provide the email address associated with your account and relevant service details. Do not send your full credit or debit card number by email.
Helper Support
Roadside helpers can use RoadShare to receive and manage eligible service requests.
If you need assistance with helper verification, your profile, service requests, payments, or account access, contact RoadShare Support.
Helper participation and access to certain features may be subject to verification and approval requirements.
Technical Support
If the RoadShare app is not working as expected, try closing and reopening the app and confirming that your device has an active internet connection.
When contacting support about a technical issue, please include your device type, a brief description of the problem, and a screenshot when appropriate. Do not include passwords, payment card numbers, or other sensitive information in screenshots or support messages.
Privacy
Your privacy is important to RoadShare. Information about how RoadShare collects, uses, and protects information is available in the RoadShare Privacy Policy.
RoadShare Privacy Policy
Delete Your Account
RoadShare users can request deletion of their account and associated personal information, subject to information that may need to be retained for legitimate legal, security, fraud-prevention, or financial recordkeeping purposes.
Account deletion information is available here:
RoadShare Account Deletion
Contact RoadShare Support
For questions or assistance, contact the RoadShare support team.
Email: roadshare.ga@gmail.com
Website:
When contacting support, include your name, the email associated with your RoadShare account, and a brief description of the issue. Do not include passwords or complete payment card information.